Refund policy
Last Updated: August 27, 2025
Customer satisfaction is our top priority. If you need to return or request a refund, we accept both. Please follow the guidelines below to ensure a smooth process.
Do you accept returns?
Yes. We accept returns for both defective and non-defective items.
Do you accept exchanges?
Yes. We accept product exchanges.
How do I initiate a return or exchange?
Please contact us within 30 days of receiving your item:
Email: info@todayon.com
We will provide a return shipping label and detailed instructions.
Return Eligibility
To qualify for a return, your item must:
- Be in the same condition as when you received it
- Be unworn, unused, and with original tags
- Be returned in its original packaging
- Be accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items are not eligible for return:
- Requests made after the 30-day return period
- Items that have been used, washed, opened, or damaged
- Items missing original packaging or tags
Items that have been used, washed, opened, or damaged
Items missing original packaging or tags
Return & Exchange Process
Submit a Request
Contact Today On customer service at info@todayon.com and provide:
- Your order number
- Reason for the return or exchange
Package the Item
Please carefully package the item to ensure it remains in its original condition during transit.
Note: Improper packaging may result in the return being denied.
Include Package Information
Include the following inside the package:
- Your name
- Order number
- Reason for return or exchange
Return Shipping Costs
Customers do not need to pay for return shipping.
Return shipping costs will be refunded along with the product purchase price.
Refunds include the full product price and any return shipping fees paid by the customer.
Exchange
We offer exchanges for eligible items:
How to request: To exchange for a different size, color, or model, contact Today On customer service with your order details and requested exchange.
Stock availability: Exchanges depend on stock. If the requested item is out of stock, we will assist you in choosing another item or issuing a refund.
Order changes: Orders can only be modified before shipment. Once an order leaves the warehouse, it cannot be changed.
Restocking fees: We do not charge restocking fees.
For any questions, please contact info@todayon.com.
Refunds
After we receive and inspect your return, we will notify you whether your refund is approved.
If approved: Refunds will be processed to your original payment method within 10 business days.
Processing time may vary depending on your bank or credit card issuer.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact info@todayon.com.
Damaged or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.